Austrian Retail Innovation Award Winner 2025
EHI Tech Days 2025
K5 2025

Digital Workers, Human Results

AI employees without flowbuilder or AI know-how for support, consulting or recruiting with human intelligence.

The result: Increasing revenue and decreasing costs

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What your AI employee can do for you.

Build your digital employee from these task areas.

Product Consultation

Helps customers choose the right product, compares options and increases cart value & conversion.

Customer Service

Answers standard questions, usage & complaints – 24/7, your team handles special cases.

Sales

Pre-qualifies inquiries, books appointments & routes leads to your team.

This is what your everyday life with AI employees looks like.

When product advice, support and seasonal peaks no longer depend entirely on your team.

AI employee providing expert-level advice on complex products

Your customers get expert-level advice – without waiting.

Your AI employee explains complex products, compares options and gives clear recommendations – even for legal or technical questions.

Seamless handoff from AI to human expert team

Inquiries run by themselves – your team only handles special cases.

Questions about shipping, returns, application and complaints are answered automatically by your AI employee. Your team has time again for cases that really need conversation.

AI employee effortlessly handling seasonal inquiry peaks

Seasonal peaks are plannable, no longer an emergency.

During peak phases, your AI employee absorbs the additional inquiry volume. Service quality remains stable, even when demand and campaigns explode.

Knowledge retention and return on investment through AI employees

Knowledge stays in the company, no matter who leaves.

Everything you teach your AI employee remains permanently available – processes, answers, expertise.

AI employee communicating consistently across all channels

Your brand sounds the same everywhere – professional and helpful.

The AI employee speaks in your tone, explains products consistently and follows your guidelines – in every channel.

Scaling customer service without additional staff

You grow through volume, not through headcount.

More traffic, more inquiries, new countries: You scale your AI employee's capacity instead of constantly recruiting new support teams and training them for months.

4.9 on OMR Reviews | 4.7 on Google Reviews | 4.9 on OMR Reviews | 4.7 on Google Reviews | 

"We tested three different chatbot solutions before – none came even close to Qualimero. The AI truly understands what our customers are asking and gives answers I would have written myself. Our support team can finally focus on the really complex cases."

Sarah M.

E-Commerce Manager, Garden Retail

"Honestly, I was skeptical – two weeks from first call to go-live sounded too good to be true. But the team delivered. The AI employee was trained faster than some interns we've had. And the quality of answers stays consistently high, even at 3 AM."

Thomas K.

Head of Customer Support

"What surprised me most: Our chat conversion rate increased by 35%, but at the same time our return rate dropped. Customers aren't just buying more – they're buying the right products. I honestly didn't expect that."

Lisa H.

Marketing Director, Home & Living

"As a CEO, I look at the numbers first. ROI was positive after 8 weeks – very few tools achieve that with us. But what personally convinced me: I no longer get complaints about long support wait times. That used to be a constant issue."

Michael B.

CEO, Mid-size Company

"We wasted years on rule-based chatbots that only frustrated our customers. Qualimero was the first system where I thought: This actually works. The AI learns from our corrections and gets better every day."

Anna S.

Customer Success Lead

"My customers sometimes write to tell me how great they find the service – without knowing they talked to an AI. That's the biggest compliment for me. And I can finally have weekends again without constantly checking my phone."

Peter W.

Owner, Online Specialty Store

"We tested three different chatbot solutions before – none came even close to Qualimero. The AI truly understands what our customers are asking and gives answers I would have written myself. Our support team can finally focus on the really complex cases."

Sarah M.

E-Commerce Manager, Garden Retail

"Honestly, I was skeptical – two weeks from first call to go-live sounded too good to be true. But the team delivered. The AI employee was trained faster than some interns we've had. And the quality of answers stays consistently high, even at 3 AM."

Thomas K.

Head of Customer Support

"What surprised me most: Our chat conversion rate increased by 35%, but at the same time our return rate dropped. Customers aren't just buying more – they're buying the right products. I honestly didn't expect that."

Lisa H.

Marketing Director, Home & Living

"As a CEO, I look at the numbers first. ROI was positive after 8 weeks – very few tools achieve that with us. But what personally convinced me: I no longer get complaints about long support wait times. That used to be a constant issue."

Michael B.

CEO, Mid-size Company

"We wasted years on rule-based chatbots that only frustrated our customers. Qualimero was the first system where I thought: This actually works. The AI learns from our corrections and gets better every day."

Anna S.

Customer Success Lead

"My customers sometimes write to tell me how great they find the service – without knowing they talked to an AI. That's the biggest compliment for me. And I can finally have weekends again without constantly checking my phone."

Peter W.

Owner, Online Specialty Store

"We tested three different chatbot solutions before – none came even close to Qualimero. The AI truly understands what our customers are asking and gives answers I would have written myself. Our support team can finally focus on the really complex cases."

Sarah M.

E-Commerce Manager, Garden Retail

"Honestly, I was skeptical – two weeks from first call to go-live sounded too good to be true. But the team delivered. The AI employee was trained faster than some interns we've had. And the quality of answers stays consistently high, even at 3 AM."

Thomas K.

Head of Customer Support

"What surprised me most: Our chat conversion rate increased by 35%, but at the same time our return rate dropped. Customers aren't just buying more – they're buying the right products. I honestly didn't expect that."

Lisa H.

Marketing Director, Home & Living

"As a CEO, I look at the numbers first. ROI was positive after 8 weeks – very few tools achieve that with us. But what personally convinced me: I no longer get complaints about long support wait times. That used to be a constant issue."

Michael B.

CEO, Mid-size Company

"We wasted years on rule-based chatbots that only frustrated our customers. Qualimero was the first system where I thought: This actually works. The AI learns from our corrections and gets better every day."

Anna S.

Customer Success Lead

"My customers sometimes write to tell me how great they find the service – without knowing they talked to an AI. That's the biggest compliment for me. And I can finally have weekends again without constantly checking my phone."

Peter W.

Owner, Online Specialty Store

"We tested three different chatbot solutions before – none came even close to Qualimero. The AI truly understands what our customers are asking and gives answers I would have written myself. Our support team can finally focus on the really complex cases."

Sarah M.

E-Commerce Manager, Garden Retail

"Honestly, I was skeptical – two weeks from first call to go-live sounded too good to be true. But the team delivered. The AI employee was trained faster than some interns we've had. And the quality of answers stays consistently high, even at 3 AM."

Thomas K.

Head of Customer Support

"What surprised me most: Our chat conversion rate increased by 35%, but at the same time our return rate dropped. Customers aren't just buying more – they're buying the right products. I honestly didn't expect that."

Lisa H.

Marketing Director, Home & Living

"As a CEO, I look at the numbers first. ROI was positive after 8 weeks – very few tools achieve that with us. But what personally convinced me: I no longer get complaints about long support wait times. That used to be a constant issue."

Michael B.

CEO, Mid-size Company

"We wasted years on rule-based chatbots that only frustrated our customers. Qualimero was the first system where I thought: This actually works. The AI learns from our corrections and gets better every day."

Anna S.

Customer Success Lead

"My customers sometimes write to tell me how great they find the service – without knowing they talked to an AI. That's the biggest compliment for me. And I can finally have weekends again without constantly checking my phone."

Peter W.

Owner, Online Specialty Store

Get your AI employee in 3 steps

1

Initial Meeting

We analyze your use cases and define your first AI employee.

2

Setup & Training

We set up your account and train the AI with your data.

3

Go-Live

Your AI employee goes live and you optimize step by step.

Why Qualimero – and not just any AI solution?

Qualimero is not a generic ChatGPT integration, but a platform for explanation-intensive consumer products – with a focus on DACH, multichannel and compliance.

1

One digital employee – all channels.

Your AI employee accompanies customers via webchat, email, phone, WhatsApp & social media – always knowing the entire history. Instead of isolated channels, you have a continuous customer experience with a single point of contact.

AI employee on all channels: chat, email, phone, WhatsApp

2

No flow builder. No AI team. Simply train like an employee.

You don't have to click together bots, maintain flows or learn prompt engineering. You teach your AI employee how your business works – with examples, knowledge and feedback. The platform takes care of the rest.

Easy AI employee training without technical expertise

3

Built for complex products – instead of generic AI in the chat window.

Qualimero is developed for explanation-intensive consumer products – such as garden, plant protection, heating systems or technical home products. Instead of fuzzy answers or hallucinations, you get verified, consistent recommendations that fit your assortment and guidelines.

AI consultation for complex and explanation-intensive products

4

Security and Compliance - Developed in Germany.

Development and data storage take place in the EU, GDPR and EU AI Act compliant. Ideal for brands operating in regulated areas who only want to use AI when data protection, documentation and governance are properly regulated.

EU AI Act and GDPR compliance certification

Ein System. Alle Kanäle. Null Medienbrüche.

Dein KI-Mitarbeiter arbeitet in den Tools, die du bereits nutzt.

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Proven where consultation decides between purchase and abandonment

Garden & Plants

Answers questions about lawn, plants & accessories immediately, recommends suitable solutions and relieves your team during seasonal peaks – available 24/7, at no extra cost.

Pools & Outdoor

Guides customers through projects, advises on materials & accessories, filters out standard questions and only forwards complex cases to the team – your team focuses on sales.

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Symbolic rocket launch

Heating Systems, Fireplaces

Explains performance & regulations legally compliant, answers inquiries immediately and accompanies until booking – no waiting times, no lost leads.

Fertilizers & Plant Protection

Provides compliant recommendations, documents information GDPR-compliant and reduces incorrect purchases as well as liability risks through precise advice.

Technical Home Products & Appliances

Clarifies specifications & compatibility, turns technical questions into sales and absorbs seasonal peaks – without additional staff.

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Das Team hinter Qualimero

In den letzten 15 Jahren haben wir erfolgreiche Tech-Unternehmen aufgebaut und SaaS-Lösungen entwickelt, die heute von über 25 % der Fortune-500 weltweit genutzt werden.


Unsere KI-Expertise reicht von Projekten bei BCG und Claimsforce bis hin zu WeFox. Seit zwei Jahren beraten wir globale Firmen zu KI-Strategien auf C-Level-Ebene.


Kurz gesagt: Wir stehen dir als verlässlicher Partner zur Seite, wenn du dein Unternehmen mit erstklassigen KI-Lösungen zukunftsfähig machen möchtest.


Unser Hintergrund:

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Das Team hinter Qualimero

FAQs

Frequently asked questions from our customers

An AI employee is not a traditional chatbot with predefined click paths, but a digital team member: It understands inquiries in context, asks follow-up questions, explains products, gives recommendations, qualifies leads and documents everything in your systems. You don't put together buttons and flows, but teach it how your business works – similar to a new employee.

Qualimero is built for brands with explanation-intensive consumer products – e.g. Home & Garden, DIY, home technology, plant protection, heating and climate systems or other consultation-intensive assortments. You're right if customers without good advice are unsure, buy incorrectly or don't order at all. For very impulse-driven, purely visual markets (e.g. fast fashion), the added value is usually lower.

No, you don't need developers or an internal AI team. You train your AI employee with: your knowledge (FAQ, product info, guidelines), examples from real dialogues and feedback on its answers. No flow builder, no complex prompt logic – we set it up together so that it fits your processes.

We're usually talking days, not months. The process: Initial meeting: We understand your business model, your products and use cases. Setup & Training: We set up your account, connect the most important data sources and train the first AI employee together with you. Go-Live & Fine-tuning: You go live with a clearly defined use case (e.g. product consultation or support) and then optimize step by step.

Qualimero is specifically developed for complex, explanation-intensive products. We combine: clearly defined knowledge sources (product data, guidelines, FAQ), rules and guardrails for sensitive topics, escalations to your team when something is unclear or critical. This ensures that the AI employee stays within your boundaries and doesn't invent 'creative' answers – especially in areas like plant protection or other regulated categories.

Qualimero is developed and operated in the EU. Data processing is GDPR-compliant, and we follow the requirements of the EU AI Act. You retain control over: which data is used, how long it is stored and for what purposes it is used. If desired, you can go through the details with your IT or legal department together with us.

Hire your first digital employee now!