How Pflegehelden Automated Lead Distribution and Increased ROI by 7x

Return on Investment

100%

of leads correctly routed to the responsible partner

20%

of all inquiries convert into qualified leads

Client:

Pflegehelden

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Industry:

Care Placement (24-Hour Care)

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Company Size:

Leading provider in Germany

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Website:

www.pflegehelden.de

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Solution Used:

Digital Worker “Sophie”

Executive Summary

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Pflegehelden, a leading broker of 24-hour care providers, aimed to make its lead generation more efficient and optimize internal processes. By deploying Qualimero’s digital employee Sophie, not only did the number of qualified leads from organic traffic increase significantly, but an impressive 7× ROI was achieved. Additionally, Sophie ensures a fully automated, error-free routing of all leads to the appropriate contact person, thereby sustainably relieving the team.

Pflegehelden: The Leading Platform for Care Providers

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Pflegehelden is an established provider of qualified caregivers for seniors in Germany. With a dense network, the company offers individual and affordable at-home care solutions. Fast and precise placement is at the core of its service promise.

The Challenge

Inefficiencies in Lead Generation and Distribution

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Before partnering with Qualimero, Pflegehelden faced the following bottlenecks:

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Delayed processing: Customer inquiries were not always handled promptly, causing valuable leads to be lost.
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High manual effort: Assigning incoming leads to regional contacts was time-consuming and tied up skilled personnel.
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Error-prone: Manual processes led to routing errors, wasted resources, and missed revenue opportunities.
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Need for optimization: There was no lean, automated solution that operated efficiently from inquiry to placement.
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Pflegehelden needed a solution that not only generated more qualified leads but also distributed them quickly and accurately.

Why Qualimero

Why Qualimero

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When looking for technology to optimize lead processes, three criteria were crucial for Pflegehelden: efficiency, reliability, and easy integration. Traditional tools did not offer the flexibility or precision needed to intelligently map specific workflows. In contrast, Qualimero impressed with:

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Rapid implementation: Seamless integration into existing systems.
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Continuous learning: The AI continually improves its performance through self-adjustment.
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Tailored automation: Digital employees precisely optimized for Pflegehelden’s requirements.

The Solution

Sophie Sales Assistant

Automated Lead Routing Increases Efficiency

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Sophie ensures that 100% of incoming leads are immediately and flawlessly routed to the appropriate contacts. This drastically reduces response times and streamlines internal processes.

Proactive Lead Generation

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Sophie proactively identifies promising website visitors, engages them, and converts their interest into concrete inquiries. As a result, the number of qualified leads from organic traffic rose noticeably.

Support for Complex Inquiries

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Even with technically demanding questions, Sophie provides fast and precise answers, enabling potential customers to make informed decisions.

24/7 Availability

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Operating around the clock, Sophie handles customer inquiries at any time—day or night, even outside business hours. This boosts satisfaction and strengthens prospects’ connection to Pflegehelden’s offerings.

With Sophie, we have fully automated our lead distribution, ensuring that every inquiry reaches the right contact instantly. This has not only boosted efficiency but also significantly improved our ROI.

Philipp Ohlenmacher

Head of Marketing

The Results

7× ROI

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With Sophie’s deployment, Pflegehelden achieved a 7× return on investment. This high yield demonstrates the clear economic advantage of digital employees.

100% Correct Lead Routing

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All leads are reliably and automatically distributed to the appropriate partners. Manual errors are eliminated completely.

Symbolischer Raketenstart für den schnellen und nachhaltigen Erfolg von Qualimero im Bereich KI-gestützte digitale Mitarbeiter.

20% Lead Conversion Rate

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One in five website inquiries is successfully converted into a qualified lead by Sophie.

Significant Efficiency Gains

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Automation substantially reduced manual effort and freed up the internal team to focus on value-adding tasks.

Improved Response Times

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Thanks to immediate processing and routing, response times to prospects dropped significantly.

Conclusion

Maximum efficiency in lead management with Qualimero's AI

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Through the strategic deployment of Qualimero’s digital employee Sophie, Pflegehelden fundamentally transformed its lead generation and distribution. Intelligent qualification and error-free automation led to a 7× ROI, increased operational efficiency, and an improved customer experience. This case study demonstrates how Qualimero’s AI solutions help companies minimize manual efforts, reduce costs, and simultaneously maximize quality and speed in customer communication.