Your AI employee answers questions about orders, shipping, returns
and product usage in seconds – across all channels.
Your AI employee answers standard questions about orders, shipping, returns and product usage in seconds – across all channels. Your team focuses on special cases and real customer relationships.
Orders, shipping, returns, tracking, product usage – all answered in seconds, even nights and weekends. Your team only handles real exceptions and complex cases.
Email, chat, WhatsApp, phone – responses in under 10 seconds everywhere, 24/7. No more queues, no "We'll get back to you in 24h." Customers get help immediately, even during seasonal peaks.
When the AI escalates, your team gets the complete conversation history – what was discussed, what was checked, what the customer needs. No "Can you explain that again?"
Michael Horn
Head of Digital at Neudorff
Discover Your Potential – 15 Min Call
We understand your business model and identify which skills will drive revenue immediately. Free, no commitment.
See Your AI Employee in Action
We show you Qualimero with your products, customer inquiries and use cases.
Go Live in Under 60 Minutes
We connect your data sources, train your AI employee and take it live.
Answers orders, shipping, returns & tracking in seconds – across all channels, around the clock
Resolves up to 100% of inquiries independently – your team focuses on complex cases and customer relationships
Escalates intelligently with complete history – no "Can you explain that again?"
Delivers fast, consistent answers across all channels – no wait times
Automatically follows policies & guidelines, even in complex cases
Creates measurably higher customer satisfaction and stronger loyalty
Automatically identifies damage, defects and product issues in customer photos
Answers "Is this broken?", "Can I return this?", "What happened?" with concrete solutions instead of "Send us a photo"
Turns complex claims into automatic processes – with refunds, replacements or repair instructions
These skills complete your support – from image recognition to multilingual capabilities.
"When will my package arrive?" gets answered with live tracking info from your system, not "Let me check." Order history, shipping status, return policies – all available instantly.
Accesses shop, CRM, ERP and tracking. "Can I cancel my order?" gets answered in seconds with live data – no system breaks, no waiting.
See in real time which questions come up most and where processes break down. "Shipping costs unclear" asked 200 times? Optimize your website, reduce tickets by 50%.
Customer emails today, calls tomorrow, chats the day after – your AI employee knows the complete history. "Regarding your inquiry from Monday: The replacement part is on its way."
French customer with a follow-up? Gets support in French – with the same processes, the same quality. One support system, many markets, zero language barriers.
Frequently Asked Questions
Your AI employee answers all standard questions about orders, shipping, returns, tracking, product usage and availability. You define which topics it resolves independently and when it escalates to your team – for example, claims over €500 or individual special requests.
The AI only works with information you approve – product data, FAQs, processes, legal requirements. When uncertain or in edge cases, it automatically escalates to your team. You see all conversations in real time and can intervene or correct answers anytime.
Your AI employee works directly in your existing channels – email, webchat, WhatsApp, phone. Escalated tickets land in your system (Zendesk, HubSpot, Freshdesk etc.) with complete conversation history. Your team sees immediately what was discussed – no "What was the problem again?"
Your AI employee detects frustration and escalation in the customer's language. For sensitive topics (complaints, goodwill gestures, emotional concerns) it routes directly to your team – with complete history. You decide at what point a human should take over.
Yes, anytime. You see what answers the AI gives and can correct or expand them in real time. Like a real employee, you can have a conversation with it and the AI learns from your adjustments.
